21okbajee Privacy Policy

1 Introduction

21okbajee ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. Protecting the personal information you provide while using our website https://21okbajee.cam is our highest priority.

This privacy policy explains how 21okbajee collects your personal information, how that information is used, with whom it may be shared, and what steps are taken to protect your information. By using our platform, you are considered to have given your consent to the terms of this privacy policy.

Our services are available only to individuals aged 21 or older. If anyone below this age has registered on the platform, their account will be closed and any collected information will be deleted.

2 Information Collection

21okbajee collects your information in two ways — information you provide directly and information collected automatically.

2.1 Information You Provide

During registration and account management, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid email address
• Mobile number
• National ID number or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Residential address

2.2 Automatically Collected Information

When you visit our website, our system automatically collects certain technical information:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Page visit time and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity, betting history, and transaction records

3 Use of Information

21okbajee uses collected information only for legitimate purposes. The ways we use your information under this privacy policy are described below:

• Service Delivery: To manage your account, process transactions, and improve your gaming experience.
• Identity and Age Verification: To prevent fraud and confirm the 21+ age requirement.
• Financial Transactions: To complete deposit, withdrawal, and bonus payment processes.
• Security and Fraud Prevention: To detect and prevent unauthorized access, money laundering, and fraudulent activity.
• Customer Support: To resolve your issues and answer your questions.
• Responsible Gaming: To identify excessive play patterns and provide necessary support.
• Legal Compliance: To comply with applicable laws, regulations, and regulatory requirements.
• Communication: To send important updates, promotions, and service-related information (subject to your consent).

4 Information Storage and Security

To ensure the protection of your personal information, 21okbajee has adopted industry-standard technical and organizational measures.

4.1 Security Measures

• All data transfers are secured using SSL encryption technology.
• Sensitive information (passwords, financial data) is stored with high-level encryption.
• Firewalls and access control systems are in place to prevent unauthorized access.
• Regular security audits and vulnerability assessments are conducted.
• Only authorized staff have access to information on a need-to-know basis.

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after account closure, some information may be retained for a set period to meet legal obligations. Once that period has passed, the information will be securely deleted.

5 Sharing Information with Third Parties

21okbajee does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Service Providers: With trusted technology partners who perform specific tasks on our behalf and who operate under strict confidentiality agreements.
• Legal Authorities: When required to provide information to the relevant authorities in compliance with Bangladesh law or court orders.
• Fraud Prevention: To assist relevant authorities in investigating and preventing fraudulent activity.

6 Cookie Policy

The 21okbajee website uses cookies and similar tracking technologies to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining the basic functionality of the site and managing your session.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand site usage patterns and improve services.

6.2 Cookie Controls

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may affect certain website functions and may cause login issues.

7 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights:

• Access: You can find out what information we hold about you.
• Right to Correction: You can request that any inaccuracies in your information be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (unless there is a legal obligation to retain it).
• Objection to Processing: You can object to your information being used for marketing purposes.
• Data Portability: In certain cases, you have the right to receive your information in a portable format.
• Withdrawal of Consent: For any processing based on consent, you can withdraw that consent at any time.

After receiving your request to exercise a right, we will endeavor to respond within 30 days. For complex or multiple requests, this timeframe may be extended and you will be informed accordingly.

8 Protection of Minors

21okbajee services are for individuals aged 21 or older only. We do not knowingly collect any information from minors or permit them access to the platform.

Age verification is mandatory at registration. If we receive information giving us reasonable grounds to suspect that an account holder is under 21, we will immediately suspend that account, conduct an identity verification process, and where necessary begin the process of closing the account and returning funds.

9 Changes to the Policy

21okbajee may update this privacy policy from time to time. Changes may be due to legal updates, service improvements, or the addition of new technology.

For any significant changes, we will:

• Display a prominent notice on the website.
• Send a notification to your registered email address.
• Update the "Last Updated" date at the top of the page.

If you continue using the platform after changes are made, you will be considered to have consented to the updated policy. If you are not happy with the changes, you may request to close your account.

10 Contact

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We are always committed to protecting your privacy and are ready to respond to any of your questions promptly and effectively.